From the first gum machine in 1888 to what is now known as unattended retail today, we have seen the transformation of the way consumers buy and businesses sell, anything. Unattended retail touchpoints populate a diverse set of locations and take various shapes, from vending machines, to automated electronic massage chairs and kiosks selling electronics at airports, to cashierless grocery stores like Amazon Go in major United States cities.
In a collaborative study conducted by PYMNTS and USA Technologies, we uncover the findings from 2,325 surveyed consumers. The analysis also shows trends in demographics and income levels.
In this Study, we’ll explore:
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