Products & Services Consumer FAQs

Products & Services

Consumer FAQs

Q: I have a PENDING charge on my bank statement - WHY?

A: The PENDING charge is because you or a family member used a DEBIT or CREDIT card for a recent transaction. BANK's use an "estimated" amount as a HOLD or Pending against your account balance until the ACTUAL sale amount is posted to your account.

Q: When will the PENDING or HOLD amount disappear?

A: It can take your BANK up to 24 - 72 hrs to clear the PENDING or HOLD amount.

Q: I have an OVERCHARGE amount on my bank statement - WHY?

A: The OVERCHARGE amount is also called a PENDING or a HOLD amount.

Pending or Hold amounts appear on your statement because you or a family member used a DEBIT or CREDIT card in a recent transaction.

For example, Vending machines or Hotels or Car Rentals use an "estimated amount" or a "Pending Amount" because the total or final transaction amount is not known at the time of the CARD authorization.

Q: How do I obtain a REFUND for an item or service that I did not receive?

A: Fill out and submit the refund form. All form fields are required.

Q: How do I obtain a RECEIPT?

A: Fill out and submit the receipt form. All form fields are required.

Q: What is HOTEL BUSINESS EXPRESS CTR?

A: You or a family member used a business center at a recent hotel stay and were charged for the services used. Typically, the business center services include:

  • Internet
  • Check email
  • Printing services
  • Fax services
  • Copy services
  • Boarding Pass Printing

Q: What if I DO NOT recognize the BUSINESS NAME on my statement?

A: You or a family member most likely made a recent purchase at an unattended VENDING machine that typically sells drinks or snacks. See examples of business names below:

  • Vend at Coca Cola
  • CocaCola Vending
  • Vend at Pepsi
  • Vend at ePort
  • Vend at USA Technologies
  • Hotel Business Express Ctr
  • Copy-Fax Services
  • Vend at AirServ
  • Canteen Vending
  • Toll Road fee paid on a turnpike
  • Vend at Starbucks or Seattle's Best
  • USAT Online - Energy Misers or ePort purchases
  • Hurricane Simulator
  • Cafeteria Card to Card Revalue
  • Car Washes, Golf Tokens