Q: I have a PENDING charge on my bank statement - WHY?
A: The PENDING charge is because you or a family member used a DEBIT or CREDIT card for a recent transaction. BANK's use an "estimated" amount as a HOLD or Pending against your account balance until the ACTUAL sale amount is posted to your account.
Q: When will the PENDING or HOLD amount disappear?
A: It can take your BANK up to 24 - 72 hrs to clear the PENDING or HOLD amount.
Q: I have an OVERCHARGE amount on my bank statement - WHY?
A: The OVERCHARGE amount is also called a PENDING or a HOLD amount.
Pending or Hold amounts appear on your statement because you or a family member used a DEBIT or CREDIT card in a recent transaction.
For example, Vending machines or Hotels or Car Rentals use an "estimated amount" or a "Pending Amount" because the total or final transaction amount is not known at the time of the CARD authorization.
Q: How do I obtain a REFUND for an item or service that I did not receive?
A: Fill out and submit the refund form. All form fields are required.
Q: How do I obtain a RECEIPT?
A: Fill out and submit the receipt form. All form fields are required.
Q: What is HOTEL BUSINESS EXPRESS CTR?
A: You or a family member used a business center at a recent hotel stay and were charged for the services used. Typically, the business center services include:
- Check email
- Printing services
- Fax services
- Copy services
- Boarding Pass Printing
Q: What if I DO NOT recognize the BUSINESS NAME on my statement?
A: You or a family member most likely made a recent purchase at an unattended VENDING machine that typically sells drinks or snacks. See examples of business names below:
- Vend at Coca Cola
- CocaCola Vending
- Vend at Pepsi
- Vend at ePort
- Vend at USA Technologies
- Hotel Business Express Ctr
- Copy-Fax Services
- Vend at AirServ
- Canteen Vending
- Toll Road fee paid on a turnpike
- Vend at Starbucks or Seattle's Best
- USAT Online - Energy Misers or ePort purchases
- Hurricane Simulator
- Cafeteria Card to Card Revalue
- Car Washes, Golf Tokens