3G

Changes Coming to 2G/3G Device Support in June 2021

April 1, 2021 | By Elyssa Steiner

Changes Coming to 2G/3G Device Support in June 2021

USA Technologies will be ending support of its ePort and Seed 2G and 3G devices, excluding 3G in Canada, on June 1, 2021. As of this date, technical assistance, firmware and software support will no longer be available. Specifically, 1) technical support for transferring 2G/3G devices to other customers/operators; 2) processing RMA requests for 2G/3G devices; 3) enhancement and firmware updates; and 4) limited availability of spare parts. These 2G/3G devices will transition into Extended Support which will be effective until the specific devices wireless sunset carrier shutdown date (see chart below for details by carrier). Extended Support will include necessary security updates. Wireless carriers have not provided a sunset date for 3G devices in Canada, once one is published, USAT will align the ending of device support with all wireless carrier 3G shutdowns.

USAT strongly recommends that you move to our 4G devices to avoid a situation where you need service or support that is no longer available. You will still be able to use these older devices, but over time, your business may face an increase in connectivity issues as wireless carriers shutdown towers supporting 2G/3G units in the field. USAT will not take any active measures to block legacy devices from connecting to the platform, but these older devices may encounter performance and/or reliability issues over time. For additional information on 3G sunsets and timelines by carrier, see our blog post from October 15, 2020, which includes a wireless carrier matrix. 

We recognize our customers are at different points in the journey to upgrade their legacy devices, therefore, we will continue to provide solutions that support an easy transition to 4G LTE. Some of the key benefits of 4G LTE connectivity for your devices include the following:

  • Higher security protocols
  • Advanced data protection
  • Faster processing times
  • Reliable network connections for optimal uptime
  • Longevity of wireless network support into 2030
  • All newly purchased 4G LTE cashless kits include EMV enabled card readers for advanced consumer data protection and security protocols.

We have several resources to help with your transition to 4G LTE. Start planning for your migration now and determine which devices are appropriate for your business. Learn the facts about EMV to ensure that as you upgrade, you’re taking advantage of touching your machine once and upgrading to the latest technology to accept every way consumers want to pay. Customers seeking to upgrade legacy telemeters to 4G LTE only, may visit our online store to upgrade today. For further information or answers to common questions regarding what this end of support means for operators, please view our FAQs below.


FAQs:

When will USAT end support for its 2G/3G devices?

USAT will end support for its ePort and Seed 2G and 3G devices, excluding 3G in Canada, on June 1, 2021. Wireless carriers have not provided a sunset date for 3G devices in Canada, once one is published, USAT will align the ending of device support with all wireless carrier 3G shutdowns.

What does end of support mean for my 2G/3G devices?

After June 1, 2021, USA Technologies, will no longer provide the following: 1) technical support for transferring 2G/3G devices to other customers/operators; 2) processing RMA requests for 2G/3G devices; 3) enhancement and firmware updates; and 4) limited availability of spare parts. These 2G/3G devices will transition into Extended Support that will be effective until December 31, 2022 in accordance with the last available sunset date by wireless carriers.

What is included under Extended Support?

Extended Support will include necessary security updates.

What happens when I call USAT’s Customer Service Team; will they help me troubleshoot a device issue?

Yes, our team will assist in troubleshooting any device issues you may encounter.

Author

Elyssa Steiner

VP of Marketing

Elyssa has over 9 years in the unattended retail industry and was among the first to be a part of launching the micro market concept into the vending channel. She is passionate about sharing both her knowledge in unattended retail and marketing with industry associations such as NAMA and Frost and Sullivan’s Marketing professionals.

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