Business Management

B&P Vending Automates Vending Operations with Cantaloupe Systems

August 7, 2017 | By Elyssa Steiner

B&P Vending Automates Vending Operations with Cantaloupe Systems

With a history that goes back to 1918, B&P Vending has provided Northwest Washington with superior service in Vending, Office Coffee, and Micro-Markets. They offer clean, modern, and reliable beverage, snack, and food vending machines. 

All of their equipment has the latest technology, such as product delivery sensors and cashless payment acceptance. Additionally, their remote, wireless monitoring system enables them to know if a machine is low or malfunctioning immediately, guaranteeing the best service possible.

With operators like B&P Vending, the problem was not a lack of technology, but the ability to have an end-to-end view of operations with seamless data flow from one business vertical to another.  With 3 lines of business, Vending, OCS and Markets, supported by multiple technology partners, B&P Vending was looking to consolidate its operations, giving them an integrated view of their businesses while improving customer service, merchandising and offering a more reliable cashless solution.

Like all implementation journeys, B&P Vending began theirs with extensive research on the several technology options available, their capabilities, customer feedback and potential ROI post implementation.  After an exhaustive technology review, B&P Vending chose Cantaloupe Systems’ Seed Office to replace their older VMS solution; Seed Cashless to provide more reliability than their previous USAT devices; Seed Pro so they can have a clear picture of what’s selling and what’s not; and Seed Delivery to improve warehouse inventory controls and ordering.

B&P Vending brought all the verticals of their operations under one roof of the Cantaloupe Seed suite of products and experienced phenomenal business gains.  With Seed Pro, B&P has reduced customer complaints by at least 75%, has seen a significant decrease in daily bring backs and has greatly improved merchandising by knowing exactly what is in each machine at any given time.  They’ve found the Seed Cashless devices to be much more reliable and the ability to login to SeedTech to verify malfunction calls is a big plus. On the OCS side of the business, Seed Delivery and going paperless has saved them a tremendous amount of time with regard to Purchase Orders and Ordering and has improved their warehouse inventory controls as well.

“We are proud to have partnered with B&P Vending to help them regain control of their business and operate more efficiently,” said Anant Agrawal, co-founder and President of Cantaloupe Systems.  “Making the move to Cantaloupe Systems and their Seed Cloud platform for our business operations is one of the most positive transitions we have ever done for the good of our business and our people,” said Randy and Shawn Sofie, Owners, B&P Vending.

Streamline your vending operations like B&P Vending did. Contact USAT today.

Author

Elyssa Steiner

VP of Marketing

Elyssa has over 9 years in the unattended retail industry and was among the first to be a part of launching the micro market concept into the vending channel. She is passionate about sharing both her knowledge in unattended retail and marketing with industry associations such as NAMA and Frost and Sullivan’s Marketing professionals.

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