Status

02.29.24

[3:30PM EST]

RESOLVED: Carrier Network Outage & Recovery

On Friday, 2/23, and Monday, 2/26, major cellular networks experienced a widespread interruption of service which caused some ePort devices lose connection with the server and go offline.

We have seen a return to normal functionality for those devices that were previously were unable to DEX and and process Contactless/Tap transactions. Cantaloupe continues to work with service providers to stabilize connectivity for a small number of devices experiencing intermediate connectivity.

For anyone continuing to experience device issues, we recommend performing normal troubleshooting steps to see if the device reconnects. If it does not, we suggest contacting Customer Service at [email protected] or +1 888.561.4748.



02.29.24

[12:30PM EST]

Carrier Network Outage & Recovery

On Friday, 2/23, and Monday, 2/26, major cellular networks experienced a widespread interruption of service which caused some ePort devices lose connection with the server and go offline.

We are seeing significant improvements in devices being able to DEX and and process Contactless/Tap transactions. Please note that as devices recover, they may not be able to process DEX or Contactless/Tap transactions for 12–24 hours after coming back online.

02.28.24

[5:30PM EST]

Carrier Network Outage & Recovery

On Friday, 2/23, and Monday, 2/26, major cellular networks experienced a widespread interruption of service which caused some ePort devices lose connection with the server and go offline.

Cantaloupe continues to work with the network providers to bring devices back online. As devices recover, they may not be able to process DEX or Contactless/Tap transactions for 12–24 hours after coming back online.

[11:30AM EST]

UPDATE: Carrier Network Connectivity Issue

Cantaloupe has successfully stabilized the connectivity issues that were occurring with a major network carrier, which caused some G10 and G11 devices to go offline. At this time, a significant number of impacted devices have re-established connection to the network and come back online.

02.22.24

[12:00PM EST]

AT&T Network Outage

Cellular Service provider AT&T is currently experiencing a widespread interruption of service impacting Seed AT&T devices and causing them to go offline. Devices will return to normal function was service has been restored. Please check with AT&T local outage maps to view impacted areas.

02.22.24

[8:30AM EST]

Carrier Network Outage & Recovery

Cellular Service providers AT&T, Verizon, and T-Mobile experienced a widespread interruption of service this morning, which caused devices in the impacted areas to go offline. Devices are returning to normal as cellular service is restored.

02.14.24

[4:30PM EST]

Carrier Network Connectivity Issue

Cantaloupe has been experiencing connectivity issues with a major network carrier that is causing some G10 and G11 devices to go offline.

Cantaloupe has been working closely with this carrier to identify the cause of the connectivity issue and determine a resolution. At this time, a significant number of impacted devices have re-established connection to the network, and are coming back online.

02.13.24

[11:30AM EST]

Carrier Network Connectivity Issue

Cantaloupe has been experiencing connectivity issues with a major network carrier that is causing some G10 and G11 devices to go offline.

Cantaloupe has been working closely with this carrier to identify the cause of the connectivity issue and determine a resolution. At this time, a significant number of impacted devices have re-established connection to the network, and are coming back online.

02.12.24

[9:30AM EST]

Carrier Network Connectivity Issue

Cantaloupe has been experiencing connectivity issues with a major network carrier that is causing some G10 and G11 devices to go offline.

Cantaloupe has been working closely with this carrier to identify the cause of the connectivity issue and determine a resolution. At this time, a significant number of impacted devices have re-established connection to the network, and are coming back online.

02.08.24

[5:30PM EST]

Carrier Network Connectivity Issue

Cantaloupe has been experiencing connectivity issues with a major network carrier that is causing some G10 and G11 devices to go offline.

Cantaloupe has been working closely with this carrier to identify the cause of the connectivity issue and determine a resolution. At this time, a significant number of impacted devices have re-established connection to the network, and are coming back online.

02.07.24

[4:45PM EST]

Carrier Network Connectivity Issue

Cantaloupe has been experiencing connectivity issues with a major network carrier that is causing some G10 and G11 devices to go offline.

Cantaloupe has been working closely with this carrier to identify the cause of the connectivity issue and determine a resolution. At this time, a significant number of impacted devices have re-established connection to the network, and are coming back online.

02.07.24

[9:30AM EST]

Carrier Network Connectivity Issue

Cantaloupe has been experiencing connectivity issues with a major network carrier that is causing some G10 and G11 devices to go offline.

Cantaloupe has been working closely with this carrier to identify the cause of the connectivity issue and determine a resolution. At this time, a significant number of impacted devices have re-established connection to the network, and are coming back online.

02.06.24

[1:30PM EST]

Carrier Network Connectivity Issue

Cantaloupe has been experiencing connectivity issues with a major network carrier that is causing some G10 and G11 devices to go offline.

Cantaloupe has been working closely with this carrier to identify the cause of the connectivity issue and determine a resolution. At this time, a small number of impacted devices have re-established connection to the network, and are coming back online.

08.09.23

[4:45PM EST]

RESOLVED: Verizon Wireless Network Outage in Texas and Louisiana Region

Verizon has identified the cause of a regional outage that may be affecting device connections in Texas and Louisiana.

We are working closely with Verizon to ensure that all devices are brought back online as quickly as possible. If you are experiencing issues with device connectivity and are located in these areas, there is no need to send a technician out to service the device. 

08.09.23

[4:00PM EST]

Verizon Wireless Network Outage in Texas and Louisiana Region

Verizon has identified the cause of a regional outage that may be affecting device connections in Texas and Louisiana.

We are working closely with Verizon to ensure that all devices are brought back online as quickly as possible. If you are experiencing issues with device connectivity and are located in these areas, there is no need to send a technician out to service the device. 

08.09.23

[11:15AM EST]

Verizon Wireless Network Outage in Texas and Louisiana Region

Verizon is currently experiencing a regional outage that may be affecting device connections in Texas and Louisiana.

We are continuously monitoring the situation and working closely with Verizon to ensure that all devices are brought back online as quickly as possible. If you are experiencing issues with device connectivity and are located in these areas, there is no need to send a technician out to service the device. 

07.31.23

[12:30PM EST]

RESOLVED: ESEYE Service Interruption

The outage from one of our service providers impacting some ESEYE devices from connecting to the network.

07.28.23

[11:30AM EST]

ESEYE Service Interruption

One of our service providers is currently experiencing an outage impacting some ESEYE devices from connecting to the network.

Our team is working with the provider to resolve the issue as soon as possible, and will update you as we know more.

05.23.23

[11:30AM EST]

RESOLVED: Kiosk Syncing Delay

Our Cantaloupe Go (Three Square Market or “32M”) kiosks are starting to reconnect to the servers, and transactions are updating into the system.

Customers may notice a slight delay in transactions posting into the 32M portal.

Our team is working to understand the root cause and identify proactive measure to minimize future impacts.

05.23.23

[8:30AM EST]

Kiosk Syncing Delay

We are currently experiencing a delay in our server syncing process for Cantaloupe Go and Three Square Market kiosks. During this time, consumers may not be able to login to their account at the kiosk. However, standard credit card payments should not be impacted.

Please do not reboot your kiosks at this time.

Operators can still access the Three Square Market WebV3 website, which you can use for any online store ordering during this time. Our team has identified the issue and is working to resolve it as soon as possible. 

04.26.23

[11:30AM EST]

RESOLVED: Cloud Network Outage

Connection has been restored for the cloud provider whose network outage caused some ePort devices to show offline inside of mycantaloupe.com. Device data should update directly in mycantaloupe.com the next time the device calls in.

04.26.23

[9:00AM EST]

Cloud Network Outage

One of our cloud providers is experiencing a network outage that is causing some ePort devices to show offline inside of mycantaloupe.com. Once connection is restored, device data should update directly in mycantaloupe.com the next time the device calls in. We continue to monitor the situation.

03.07.23

[12:00AM EST]

RESOLVED: AT&T Wireless Network Outage

On March 6th, at approximately 5:30pm EST, AT&T started to experience interruption in communication with the Cantaloupe network, causing some AT&T devices to go offline. At this time, impacted devices have started to re-establish connection to the network, and are coming back online.

03.06.23

[5:30PM EST]

AT&T Wireless Network Outage

AT&T is currently experiencing an interruption in communication with the Cantaloupe network causing some AT&T devices to go offline. Cantaloupe is working with AT&T to restore service as quickly as possible. This service interruption only includes AT&T devices. These devices will come back online as soon as AT&T has restored service. Please check back here for more information. We will continue to update this page as more information becomes available.

02.13.23

[9:30AM EST]

RESOLVED: Delay in DEX File Processing

This morning, a small number of customers may have experienced a delay in syncing of DEX data into Seed. Our team has resolved the issue, and customers should expect to see DEX data catch up throughout the day.