ePort® Service and Support
As part of your ePort Connect payment processing services, USA Technologies offers Help Desk support for customers and merchant inquiries. The number (1-888-561-4748) appears on all customer receipts and in the transaction line item on the cardholder's monthly credit card statement. Customers can call USA Technologies with any billing questions they may have. Some typical questions include:
- Request for funds
- Request for re-print of transaction receipts
- Inquiries as to where the transaction took place (if customer is unsure)
Merchants also use the Help Desk to get answers to hardware installation questions, service issues, for access to account information and questions about the reporting system.
Another major benefit to the merchant, in addition to saving the merchant the expense of operating their own help desk, is the reduction of chargebacks (debit of the original transaction amount) and related fees associated with micro-payments. USA Technologies' customer service helps minimize this risk for the operator by ensuring these incidents are kept at a minimum. Most chargebacks are related to the end user being confused about where their transaction took place. Because the Help Desk can provide that information, chargebacks can be avoided.
